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Refund policy

If the product you receive is faulty, damaged, or different from your order confirmation, we may offer return or exchange as appropriate in accordance with our policy. You must inspect the product and notify us by contacting our Consumer Services team within 7 days from your receiving date .

We reserve the right to inspect the products and may refuse return or exchange if we reasonably believe that the defective is not caused by manufacturing process nor delivery service. In case of exchange, we will deliver a new product to you within 14 days of receiving the exchanged product.

Returned or exchanged products must be its original conditions (the conditions upon receipt and in its original package) and under frozen temperature control condition.

For more information, please contact our Customer Services team at during Operating Hours 09:00 - 16.00 Monday – Friday (except Public holiday)